FAQ

    GigaBook is your answer to creating an efficient business. It is easy to use, always available, extremely reliable, makes your business and staff more productive and increases your revenue. Check out some ways below that GigaBook is here to help your business:

    • Schedule bookings with real-time availability
    • Offer individual appointment bookings or group bookings
    • Allow your website to work for you 24/7, and book more appointments online
    • Make your website your hardest working employee, as GigaBook never takes a vacation or a holiday
    • Attract a whole new set of customers, based on increased use of technology, by accepting bookings through any computer, phone or tablet
    • Turn availability and technology into income by upgrading your website from static to transactional
    • Appeal to what your customers want, and turn page visits into real revenue by accepting appointments online
    • Grow at the speed of and activate the power of the internet
    • Turn no-shows into always-shows with automated text and email reminders
    • Access your GigaBook platform from any computer or mobile device
    • Accept payments online at time of booking
    • Keep your business organized with to-do lists and client management
    • Customize your invoicing system, promotions, and settings throughout the platform and your widgets to adhere to your brand.

    GigaBook is your answer to creating an efficient business. It is easy to use, always available, extremely reliable, makes your business and staff more productive and increases your revenue. Check out some ways below that GigaBook is here to help your business:

    • Schedule bookings with real-time availability
    • Offer individual appointment bookings or group bookings
    • Allow your website to work for you 24/7, and book more appointments online
    • Make your website your hardest working employee, as GigaBook never takes a vacation or a holiday
    • Attract a whole new set of customers, based on increased use of technology, by accepting bookings through any computer, phone or tablet
    • Turn availability and technology into income by upgrading your website from static to transactional
    • Appeal to what your customers want, and turn page visits into real revenue by accepting appointments online
    • Grow at the speed of and activate the power of the internet
    • Turn no-shows into always-shows with automated text and email reminders
    • Access your GigaBook platform from any computer or mobile device
    • Accept payments online at time of booking
    • Keep your business organized with to-do lists and client management
    • Customize your invoicing system, promotions, and settings throughout the platform and your widgets to adhere to your brand.
    • Online appointment scheduling for your staff and services
    • Group or class booking
    • Client and staff reminders
    • Custom forms, surveys and questionnaires
    • Create invoices from appointments with scheduled services or group sessions
    • Take credit card payments for invoices
    • Business dashboard
    • Mobile access to your info
    • Customizable emails
    • Client / contact management with interaction logging
    • Customizable book site
    • Sync with Google, Outlook, Microsoft Exchange and iCal
    • To Do Lists with due dates and reminders
    • Confirm, reschedule or decline appointments
    • Separate user logins
    • Booking widgets for your existing website
    • Customized contact forms for your website
    • Print reports, calendars, schedules and other useful information
    • Import your existing contacts from Gmail, iPhone, Yahoo, Outlook
    • Set permission levels for users allowing or disallowing access to info

    GigaBook is located just south of Kansas City in Leawood, KS

    GigaBook has been in development since February 2014 and formed as an LLC in January 2015. Sales to the public began in February 2015.

    • Ease of use/Convenience
    • Retention of profit
    • Real savings based on current software used
    • Esteem for quality of communication with clients
    • Gaining new customers through use of technology
    • Retaining current customers through great customer service
    • Increase repeat use for customers due to convenience factors
    • Not missing opportunity cost by being away from your business
    • Centralized resources/Cloud based to increase communication within the business
    • Build customer and brand loyalty
    • Get your life back by allowing your appointments and reminders to be managed automatically

    You can prohibit or allow your users to have these options: See other users, update other users, see other users' clients, download reports, download client lists, delete clients, delete users, delete services, delete To-Do items, delete group bookings, update business information or policy, edit the subscription page, edit the notification content, edit email settings or templates.

    Click here to manage permissions

    Smart Start is GigaBook's intelligent account setup process. All you have to do is answer a few questions and GigaBook seamlessly creates a customized account specific to your business needs. 



    Click here to return to Smart Start



    Service providers can be added through the settings tab -Or- straight from your dashboard by clicking the "+" located at the top, right-hand corner of your daily, weekly or monthly calendars.  


    Click here to add service providers

    Resources can be found and added within your account settings.

    Click here to add resources

    Services can be found and added within your account settings.

    Click here to add services

    Live Chat: Directly through your GigaBook account

    (Chat bubble in the lower, right-hand corner)


    Email: support@gigabook.com

    (All inquiries will be responded to within 1-2 business days)


    Support Center: A collection of support articles, tips & tricks and how-tos curated by GigaBook's support team

    (Found in the "Help" settings.)


    Contact Us:

    (All inquiries will be responded to within 1-2 business days)


    Add-On products are extra products and/or services that can be purchased during the booking process. 

    Click here to create add-ons




    Yes, they can all be displayed for all services and group bookings.

    When creating or editing an add-on, simply choose which service you would like it to be associated with. 

    Click here to create add-ons

    You can set an appointment multiple ways:

      1. From the calendar menu, choosing "schedule an appointment" will open a new appointment modal.


      2. In your daily or weekly calendar view, you can select the time that you wish to have the appointment and it will open the          appointment modal.


      3. In any calendar view, there is a "+" in the top right-hand corner of the screen to add an appointment.


      Note: From the appointment modal you can send your clients notifications, set appointment length and invoice clients. Once              the appointment is saved, it will appear on your calendar. 

      Choose the desired appointment you wish to edit, begin making changes to the appointment.

      (We recommend sending notifications to your client of appointment changes. This can be done at the bottom of the appointment modal. Make sure to save the changes)


      Yes, GigaBook can turn your existing website into a real-time booking engine by simply inserting any of the widgets on your website.

      Click here to access your booking widget

      Yes, when you are in your appointment modal, located to the right of the date and time of the appointment, click the "series" button. Then customize the series options to fit your recurring appointments. An end date has to be associated to the appointment in order to save your recurring appointments. 

      No, clients will see your booking widget, which will only show available times to take appointments. Any previously scheduled appointments can only be viewed in your GigaBook platform by any co-users with permissions.

      Yes, GigaBook syncs with Google, Outlook.com, Apple iCloud, Exchange and Office 365 calendars.

      Click here to sync your calendar with GigaBook

      An appointment can be made by either yourself through the calendar or by your clients through your booking widget. This will have a client associated with a user for each appointment. An event is a block of time that is dedicated for individual or multiple users (staff meeting, personal matter, etc.)

      Yes, the block time feature allows you to block out time within your schedule. These can be single occurrences or recurring. This feature can be found in the calendar tab from the settings menu

      Click here to access your dashboard

      Yes, from the Promote tab, select Correspondence. You can then click on the plus sign on the top right corner to create a new email. This email can be sent to all clients or just select clients.

      Click here to access your client list

      Yes, you can import your client list(s) from Google, Outlook, Yahoo, or an Excel (CSV) file.

      From the Clients setting, Select "search." This brings you to your current clients page. Find the plug-in icon at the top of the page and simply browse your computer for the correct file.

      Click here to Import your client list 

      Yes, clients have the option to add multiple services to their cart at the time of booking. 

      Click here to enable multiple bookings

      Custom forms can be utilized to collect additional information from your clients beyond just basic contact information. 

      Click here to create a Custom Form

      Yes, custom forms can be associated to individual services and groups. When creating/editing a form, you are able to choose which services it is associated with. 

      Click here to create a Custom Form 

      GigaSync allows you to sync with third-party calendars, such as: Google, Apple iCloud, Outlook.com, Exchange and Office 365. 

      Click here to sync your third-party calendar

      Yes, you can take group bookings for services that offer a multi-client experience. This may include a dance class, swim lessons, a pampered chef party, a tour, a camp, an art class, etc.

      Click here to create a group

      Group sessions can be created when hovering over the settings tab and selecting group sessions. Use the "+" icon to add a group session. 

      Click here to add a group


      Group sessions can be scheduled from your daily, weekly or monthly calendar view or hovering over the Setting Tab and selecting Group Sessions. When the appointment modal opens, select Group Session at the top of the window. Once selected you will be able to select the group you would like to schedule, set attendee limits, make the class a series, etc. 

      Click here to create a group

      Yes, group bookings can have both a minimum and maximum number of attendees associated with them. 

      Click here to create a group

      Yes, when scheduling a group, there is an option to create a series. When this is enabled, you will be able to set how often the session occurs. An end date will have to be associated to the group created. 

      Click here to create a group

      Any group session that has this feature enabled means that the groups are a series of classes that your clients need to attend. (If you are holding a 3 part class for certification, for example, attendees would attend all 3)

      Click here to create a group

      Yes, clients have the ability to book multiple group sessions and add them to their cart. 

      Click here to enable multiple bookings

      Yes, when locations are added within GigaBook groups can be set to a desired location. 

      To schedule a group, hover over the calendar tab and select schedule group. When scheduling, you can select locations from a drop down menu. 

      Click here to access your dashboard

      Yes, you can have invoices generated and emailed automatically or manually, if desired. You can also set defaults for sales tax, net payment terms, or whether the length of time for your service changes your billing amounts.

      Click here to create an invoice

      Yes, GigaBook is capable of taking payments from your customer by integrating with Stripe, PayPal, Braintree and Authorize.net. 

      Click here to link payment account

      Yes, you can set up different types of promotional codes for your clients to use online. The promo codes can be set up as a percentage discount or a flat rate discount, and they can also have an expiration date or a maximum number of uses.

      Click here to add a Promo Code

      Yes, you can set your notifications to display a "Pay Now" button for when your clients receive an invoice from you through email. This will direct clients to their outstanding invoice and allow them to pay. 

      Click here to set Invoice settings

      Yes, GigaBook supports different currencies. 

      Click here to change your currency

      No, GigaBook does not participate in collecting or distributing your money. Any questions or problems arising form payments or disputed payment should be directed to your associated payment account (Stripe, Authorize.net, BrainTree by Paypal or PayPal). GigaBook simply provides a gateway to collect payments. 

      Click here to set up payment account

      Yes, by creating add-ons, your clients will be able to add additional products to their booking.

      Click here to create add-ons

      Yes, multiple locations can be added within one account. 

      Click here to add new location

      Yes, GigaBook allows you to send SMS Text reminders to your clients prior to their appointments.

      Click here to setup notifications

      You can change your notifications and reminder settings in two ways:

      1. If you want to change them for a specific appointment or event, you can go to your calendar and click on the specific item. The modal that pops up will have options at the bottom to set your notifications and reminders. Just slide the tabs over and set the time frame for when you want to remind yourself and/or your client.

      2. If you want to change your default settings for notifications and reminders, click the Settings tab, find the Communications section and click on Notifications and Reminders. Here you can set up default settings for all appointments, group sessions, and events created in the future for all users.

      Click here for default notification settings

      Yes, GigaBook allows you to customize all outgoing correspondence.

      Click here to manage notification appearance

      Yes, GigaBook allows you to customize the appearance of your emails. You can change colors, fonts, add logos and change the content of the messages.

      Click here to edit email appearance

      No, email notifications and reminders send from notifications@gigabook.com. However, the reply to address is the address of the service provider sending the notification or reminder.

      Click here to setup notifications

      Yes, email can have files attached to them for any notification or reminder sent out to clients.

      Click here to manage notifications and reminders

      Services are what you would like to take bookings for. 

      Click here to create services

      From the Settings ribbon, select Services and click the "+" icon in the upper right-hand corner. Create a title for the service, set a time duration and enter a description. 

      Click here to add services

      Yes, when creating a service, select the staff members you want to have the service associated to. 

      Click here to assign services

      With our sharing options, it's easy to integrate GigaBook with your website. Simply copy and paste the HTML code to your website and you're all set. Select the share option in the Booking Widget and Group Widget. 

      Click here to access booking widget code

      Click here to access group widget code

      Yes, both booking and groups widgets can be promoted on your social media. 

      Click here for sharing options

      Yes, URL links can be copied and pasted.

      Click here for sharing options


      Yes, staff members can have their own widget that displays their given availability for both booking widgets and group widgets. 

      Click here for sharing options

      GigaBook is $15 per month for your accounts first service provider, then $8 per month for each after.  Paying annually also gives various discounts.

      Click here to manage your subscription

      No, users can obtain a free 14 day trial without providing any credit card information or contract. After 14 days, the account will experience interruption until a subscription is chosen.


      Click here to manage your subscription

      The size of your account is based on the number of unique logins provided to each user and resource in your business. Staff members and resources can be added and deleted at any time. 


      Click here to add staff member

      Click here to add resources

      We currently do not offer any prorated refunds for canceling in the middle of your billing cycle. However, your account will stay

      active until the end of your billing cycle even after you have ended your subscription.


      Click here to manage your subscription

      You can change, cancel or view payment history of your subscription on this Subscription Page within your GigaBook account settings. 


      Click here to manage your subscription

      Surveys can be created under Survey management. (Settings>Data&Sync>Manage Surveys) To create a new survey, select the "+" icon in the upper left-hand corner. Surveys can be customized with the exact information you would like to ask your clients. 


      Click here to create a survey

      Surveys can be sent automatically to clients after their appointment is completed. Select the follow-up option in your notification default settings. 


      Click here to manage notifications

      To delete a list no longer needed, you just have to have the list selected and click on the trashcan at the top of the Lists column. It will ask you to confirm that you want to delete this list to prevent accidental deletions.


      Click here to delete a To-Do List

      If you want to re-order your To-Do lists, just highlight the list you want to move and click on the up and down arrows located at the top of the Lists columns.


      Click here to re-order a To-Do List

      To add an item to a To-Do list, just have the list highlighted and you can click the "+" icon at the top of the page. From there, you can name the item, assign a due date, assign a reminder time, add notes if needed, star it as important, or email the user to notify them they have a new to-do list item. 


      Click here to add an item to a To-Do List

      Yes, you just have to drag and drop by clicking and holding the cross symbol to the left of the To-Do List item.


      Click here to move a To-Do List

      This means that you have marked this To-Do List item as important, and it is automatically placed at the top of the list.


      Click here to create a To-Do List

      While setting up your To-Do list item (or you can edit it later if you forget), you just select the date and time you want the to-do list item to be completed. You can then click the “email when due” button to activate an automated email sent to the user at the time its due. The second line is for a reminder in case you want an email before the item is actually due. The “email advisor” button is just to notify the user right now that they have a new item in their To-Do list.


      Click here to assign a To-Do List

      To-Do list items will turn red to signify they should be done with urgency once they exceed the due date


      Click here to create a To-Do List

      Yes, items in your list will automatically sort itself by important (starred) items and by due date, but if you wish to sort them manually, you just have to drag and drop by clicking and holding the cross symbol associated with the to-do list item.


      Click here to sort a To-Do list

      If you have completed your item, you just check the box to the left of the item name. If you wish to remove it from your list because it no longer needs to be completed, you can just hit the trash can to the right of the star of the item line.


      Click here to remove an item from a To-Do List

      Yes, at the very bottom of your To-Do Lists, there should be two lists called “completed” and “trash”. All items you hit the checkbox for will go into the completed list and all items where you hit the trashcan icon will go to the trash list. You can also export this data into a CSV, excel or XLS file if desired. Please note: These items do not automatically delete themselves, so you will need to empty your trash to keep the data from piling up. Once it is deleted, it is deleted.


      Click here to track a To-Do List

      To add a new list that will not be assigned to a specific user, (i.e. a supply list, a clean up list, “weekly tasks,” whatever you desire for a list category), you simply have to hit the "+" icon  at the top of the Lists section. A text box will appear, and you can name it whatever you want.


      Click here to name a To-Do List

      The Project Management tool is used to create customized project tickets, assign them to staff members and monitor the progress of projects. 


      Click here to create a Project

      A user is the default term for a service provider for the business. This consists of anyone who might be providing a service to customers, (i.e. the business owner, employee, anyone who accepts online bookings or has access to your GigaBook dashboard).


      Click here to add users

      A resource is similar to a user, but it is a piece of property that needs to be assigned at certain times. A resource may still be booked and need its own ID within GigaBook. A resource can depend on the type of service provided (i.e. a room, a tanning bed, an animal, a piece of equipment, a pool, etc.)


      Click here to add resources

      Yes, you can add a resource just like a user and customize your settings for when it is available for taking appointments. Resources can be booked externally from clients or managed internally by assigning the resource to certain services after a user is booked.


      Click here to add resources

      You can add users or resources by going into your settings tab, then clicking on the user or resource tab. Then you will see all of your users or resources; at the top, you will see a "+" icon; click there, and you will be able to add a new users or resource.


      Click here to add staff members

      Click here to add resources

      While in the GigaBook dashboard, if you click on the magnifying glass icon with the user or resource’s initials, a screen will pop up. This modal will list everything coming up on that user or resource’s calendar. You can edit a specific event by double-clicking the line item (or for mobile devices, you can click the gear symbol and then the edit symbol with a blue square and pencil partially inside the square. Within this modal, you can also select a specific date range or look at past events


      Click here to access your dashboard



      Yes, terminology can be changed by selecting the gear icon at the top of the page. 


      Click here to change name

      A widget is a booking application that you can place on your existing website that will allow you to take appointments and reservations for the services your business offers. GigaBook has booking widgets for individual services and also for group events, sessions, or gatherings.


      Click here to access your booking widget

      Click here to access group widget

      If your business has an existing website, necessary coding can be generated with the  widget to add this capability directly on your website.You can use our widget creation wizard to fully customize your widget to fit the needs of your business. After you have done this, we provide you with what you need to simply paste the booking widget on your booking website.


      Click here to share widgets

      Yes, however, they will need to be used through your free business page or your personal booking page. Both are included for free in any GigaBook account.


      Click here to create a business page

      Yes, you can customize your booking, group session, or contact widget. You have simple or advanced options for customization. n


      Click here to manage booking widget

      Click here to manage group widget

      Click here to manage contact widget


      Both are tools that allow your customers to view your availability and request an appointment online. If your business has an existing website, necessary coding can be generated with the booking widget to add this capability directly on your website. If your business does not have a website or the ability to add coding to your existing site, the business page will be a page that your customers can visit to view your availability and request appointments. The business page simply encapsulates the booking widget and also includes information including your location, hours of operation, and business policies.


      Click here to manage booking widget

      Click here to create a business page

      Yes, when sharing and selecting the "Force Service" feature. You will be able to access the specific service URL & HTML code. 


      Click here to mange booking widget

      Yes, using the Share & Embed feature under the promote tab. Once you have your selected widget, you will be able to copy and paste into emails, promote on social media and access HTML code. 


      Click here to promote widgets