In today’s professional world, customers want immediate response and timely results. It can be difficult to keep up with the demand. Smaller companies especially become frustrated because they don’t have enough employees to handle tasks as well as interact with the customers at the same time. Call centers provide an ideal solution—the primary point of contact for a business.
As a call center manager, you’re responsible for delivering high standards of service to customers by making the most effective and efficient use of call center staff. This means you must be recruiting, training, managing and monitoring employees so they can provide their best service. GigaBook.com has all the tools to assist you in staying organized and working efficiently when putting together a program to achieve the center’s goals. The integrated calendar and to-do list keeps track of important deadlines, provides automated reminders and is accessible anywhere. This is a tremendous help to ensure you’re providing the right level of resources to meet customer demand.
The online scheduling software allows easy access for your clients or your staff to schedule time with them. And GigaBook sends email or text reminders so that appointments aren’t missed. This easy form of communication keeps everyone informed and on the same page.
With GigaBook Online Appointment Software, you can:
- Accept appointments requested through your existing website
- Create your own free personalized booking mini-site
- Send clients text messages and email reminders
- Send reminders to yourself or other staff/vendors about upcoming appointments
- Easily reschedule appointments and notify clients about the change
- Easily set repeat appointments
- Track success rate of all appointments
Because training programs ensure that your employees have good product and service knowledge, you can manage class size through GigaBook’s customizable Group Setting Booking tool—you set the specifications and GigaBook tracks the progress of class enrollment.
Through the use of effective appointment and calendar management you should experience the following benefits within your call center:
- Higher conversion rate of appointments through reducing no-shows
- Increased revenue due to ease of scheduling sessions by clients
- Increased client retention through effective communication
Turn your existing website into a real-time booking website!
If you have an existing website for your call center, you can easily convert your site to accept appointments with your real-time availability. Use the GigaBook Booking Widget included in your subscription to easily take appointments on your website. It’s as easy as creating and customizing your own booking widget and then inserting it on your own site!