As a nail technician, customer service is an extremely impactful aspect of being successful. Customers spread the word about their favorite places and typically remain fairly loyal. One of the easiest ways to grow your business as a nail technician is to provide customer service above and beyond any of the competition. Here are a few ways GigaBook can help you provide that exceptional customer service to stand out:
Allow customers to book reserved times online.
One of the easiest ways to provide better customer service is to place a focus on make the entire experience more convenient for the customer. The mindset of a customer is drastically different if the process before the appointment has been convenient and pleasant. Even with some minor bumps in the process, the customer is more likely to identify the experience as pleasant if the initial contact was positive. Start the process off on a positive note by allowing customers to book online at any time at their convenience. This will avoid long lines for customers with appointments and provide a sense of satisfaction
Use automated reminders and notifications to update appointments.
Customers want to stay informed. Use the automated reminders to send out updates when an appointment has to be moved back for any reason. Don’t let the customer arrive and wait unexpectedly. Keep in mind the exceptional customer service model for each customer. Providing convenient information that allows customers to make informed decisions can help keep everyone happy.
Provide updated product and promotional information with customized email.
Use the client list to your advantage. Keep all the contact information for your customers in an organized list that will allow for easy access later. When new special promotions or products are introduced, use a customized email to update customers of your choosing. Keep your customers interested and engaged in your business.
These are just a few of the many ways GigaBook can put your business on a path to greater success. Sign up for your free trial today to get started.