One great solution in managing a business that relies heavily on client appointments is through a systematic booking process. A simple phone call or visit to an office lets client book services.
However, clients may experience unforeseen and different circumstances when booking appointments. When a booking is not always accessible due to defined office or operational hours, there occurs an opportunity cost—an opportunity lost because of doing the traditional booking.
Thankfully, technology exists. While it becomes a challenge for many businesses to adapt to change, the benefits of automating business processes could cut down lots of costs. The internet becomes an instrument to make your business more accessible for your customers, old and new.
When you have an online appointment booking service, it makes the transactions easier for you and your clients—easier for you to manage, and easier for them to access.
To help you understand how this works, here are the benefits of having an online booking system.
Top 7 Online Booking System Advantages
24/7 Appointment bookings
When you have an online appointment booking service, your business is more accessible to your customers. Your clients can still book beyond office hours. Customers live different lifestyles. Most likely, they would book appointments when it’s convenient for them.
Streamlined booking process
Traditionally, booking appointments happen after layers and layers of back-and-forth communication. Clients will pick up their phone to call, your representative will answer, check for time slots, jot down information, and so on. You might double-book a single time slot, write the wrong contact number, or any other human errors.
With online booking systems, you only display the available time so clients can add their details. Nowadays, most of the online booking systems have calendar synchronization so you and your clients can meet halfway!
Provides return of investment
Appointment booking and scheduling web applications are typically not free. Some available online booking platforms bill monthly but you can save more for services that offer annual billings. Regardless, you should consider it an investment for your business.
For example, when your services cost higher than the fee for the app and you get one or more customers because of it, the service has already paid for itself. Plus, you make the customer experience better!
Saves lots of time (and paper)
One of the online booking system advantages is it saves a lot of time. You don’t have to call your customers back to confirm their appointment. By opting for the online option, you can save time from writing information, calls and emails, and manual scheduling. It cuts down paperwork. Way to go to save the environment!
Reduces cancellations or no-shows
With fast-paced lives, people have a tendency to forget about their commitments and miss some dates on their calendars. Using online booking schedulers helps people show up more and cancel less.
Most of today’s online appointment booking platforms have features such as custom notifications and reminders. This automates the whole process of confirming bookings and reminding people of their appointments. As far as flexibility goes, you can allow your customers to reschedule their bookings.
Reduces human error
Writing down the wrong contact information or scheduling a client for a different time slot is embarrassing and incompetent. Automating these processes reduces common mistakes that people can make. Having the right system can largely prevent these costly human errors. You don’t want two clients to be in the same meeting, right? This alone should encourage you to go for online booking systems!
Offers opportunities for business growth
A solid online booking solution offers several cost-effective opportunities for your business. Profits will continue to pour in as you streamline the booking process for your clients.
Customers will want to keep coming back because of how easy it is to book an appointment! To top it, you will experience more successful bookings, which means more growth in profit for your business.
Online Appointment Booking Software for You
GigaBook is named one of the best appointment scheduling apps for newcomers with complex bookings. It allows you to customize the services and features that best fit your business. You can enjoy all the benefits mentioned earlier when you sign up to GigaBook.
Some features include custom and SMS notifications, customizable online booking forms, calendar synchronization, group bookings, client management, dynamic pricing, and receiving payments among others.
One of our users says “GigaBook saves me personally at least 10 hours a week, and that doesn’t count the time it saves everyone else on my team! It’s like having a personal assistant. I don’t know how we managed without it!”
Aside from using it as an online appointment booking service, you could also do project management activities using the platform. You can also use it for employee management and asset tracking.