The world of business is shifting towards a new world. Customers want more access and fewer barriers, now more than ever. As a business owner, this trend could present a major issue, as extending business hours or hiring more staff is extremely costly and often times not even an option. Luckily, another consumer trend is happening concurrently. Customers are always on the go and do the majority of their activity from a smartphone. This presents an opportunity to create a perfect marriage of these two trends to set yourself apart from your competitors for an affordable price. The solution is simple – web based scheduling.
Web based scheduling can provide your customers 24/7 access to your schedule with the ability to request an available time slot at their convenience. While extending business hours might not have been feasible, web based scheduling allows your business to take requests at all times. Now that is has become pretty obvious how web based scheduling can assist the growth of your business, here are some helpful tips for implementing web based scheduling into your daily operations.
Tell your customers you offer scheduling online
Although this might see seem like a painfully obvious statement, many business owners do not take the time to tell customers. Most customers are only visiting your website for informational purposes, such as a phone number or address. Make sure you tell anyone who will listen that your business now offers web based scheduling.
Use online scheduling to become more productive
Once your customers begin scheduling online, whoever typically handled appointment requests will have more time to be productive. Make sure to use this to your advantage. Create new activities with the excess capacity to focus on growing the business.
Use automated appointment reminders to minimize the number of missed appointments
Most businesses experience a rate of missed appointments that can always be improved. Studies have shown that the usage of reminders will help minimize this occurrence. GigaBook allows a business owner to customizable reminders via email and/or text message. Using this great feature will make a noticeable change in the amount of missed appointments your business experiences.
Use these tips to make sure you create the most efficiency possible at your business. By adapting to rapidly evolving consumer trends, your business can stay ahead of competition and provide a better experience. The first step in creating a brand new way of operating is to get your free trial from GigaBook today.